ALWAYS PROVIDE SCREENSHOT OR SCREENRECORD FOR SAFETY REASONS WHEN JOINING A MATCH OR DOING ANYTHING THAT CAN NEED SUPPORT
Return Policy:
1. If you are killed by a hacker or cheater your joining amount will be refunded in your Netwin wallet within 1 hours, always provide evidence for safety purpose.
2. If any match will be cancelled by server problem, your joining amount will be refunded in your Netwin wallet within 1 hour, with the appropriate screenshot.
3. If you fail to enter match before the given match start time , then you will not be eligible for refund .
4. If you are found using any kind of hack or team up technique then your account will be blocked and you will not get any kind of withdrawal.
CANCELLATION POLICY:
1 . If any match is cancelled due to any reasons from our side , then user will get their match fee refunded in their Netin wallet within 1 hours if you send screenshot of proof.
2. User can not cancel their entry once joined any paid match .
For any other query , please contact us through customer support